Privacy Policy for Email and SMS Messaging

Effective Date: 6/1/2024

Locke Buildings (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, contact forms, email communications, and SMS/text messaging services.

By providing us with your email address or phone number, submitting a form, contacting us, or opting in to receive messages, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Email Address: When you subscribe to our email list, request information, submit a form, or communicate with us by email.
• Phone Number: When you submit a contact form, quote request, appointment request, service request, call us, text us, or opt in to receive SMS/text messages.
• Message Content: The content of your emails, SMS/text messages, form submissions, or other communications with us.
• Usage Data: Information about how you interact with our messages, such as open rates, click-through rates, or other communication activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Send Communications: To provide updates, responses, reminders, appointment information, quote request follow-ups, project updates, service-related follow-ups, and customer support.
• To Respond to Inquiries: To respond to your questions, quote requests, appointment requests, service requests, or feedback.
• To Improve Our Services: To analyze communication activity and improve our messaging, customer service, and business operations.

3. SMS/Text Messaging

When you provide your phone number through our website forms, contact forms, quote forms, appointment forms, by calling us, or by texting our business number, you may receive SMS/text messages from Locke Buildings.

These messages may include responses to inquiries, quote request follow-ups, appointment scheduling, appointment reminders, project updates, service-related follow-ups, and customer support.

By providing your phone number and opting in, you consent to receive text messages from Locke Buildings. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You can opt out of receiving text messages at any time by replying STOP or UNSUBSCRIBE to any message. Reply HELP for help.

We do not sell, rent, or share your phone number with third parties for marketing or promotional purposes.

Your phone number is used solely for communicating with you about the inquiry, quote request, appointment, service request, project update, or support you requested.

4. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share your information only in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us with sending emails, SMS/text messages, analyzing communication data, hosting website services, or performing other business functions on our behalf.
• For Legal Purposes: We may disclose your information if required by law or in response to valid requests by public authorities, such as subpoenas or court orders.

Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Your Choices

• Email Communication: You may opt out of receiving promotional emails by following the unsubscribe link included in each email. You may also contact us directly to request removal from our email list.
• SMS Communication: You can opt out of receiving SMS/text messages by replying STOP or UNSUBSCRIBE to any message. You may reply HELP for assistance.

6. Security

We use reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our communication practices, please contact us at:

Locke Buildings
1105 NW Noble Drive
Estacada, Oregon 97023
503-630-3183

Thank you for trusting Locke Buildings with your email and SMS communication needs. We are committed to safeguarding your information and respecting your privacy.